For all new tenants this service is free to use and doesn't involve any additional contracts. You'll still have to pay any bonds and connection fees that would normally apply, but we promise to ensure you don't pay any additional charges for our service. We are paid reward points by the provider for streamlining the process and delivering information to them by fax, saving them the normal costs (call centres, etc.) of your connection. The product is simple - electricity, phone, gas and water (where applicable). We keep it simple so we can keep it free for you. Direct Connect offers a service that helps take the hassle out of moving. In one simple step, they can arrange connection and disconnection of your telephone, electricity and gas for properties in Australia. The service is free to use but you will still incur the normal connection fees that the providers charge. All you need to do is fill in the "Direct Connect" application you can be given when the bond is paid for your speedy trouble free connections.